Contact
Talk to a person, not a ticket queue.
If you have an active booking, the hospital's patient team is the fastest route and its contact details are on your journey page. Otherwise, pick the right desk below.
Patient support
Anything about a booking, a journey, a date change or a refund. For anything about your treatment or dates, the hospital is faster — its contact details are on your journey page.
- support@medifisys.com
- Account, booking fee and refund questions
Hospital partnerships
To list a hospital you will need accreditation certificates, procedure volumes by specialty and a written package definition. We review all three before anything goes live.
- partners@medifisys.com
- First response within two business days
Vendor onboarding
Equipment and medicine vendors. Bring your catalogue, your licence numbers and your fulfilment lead times for each destination city.
- vendors@medifisys.com
- Onboarding call within a week
Privacy and data
Data access, correction and deletion requests, and anything about how your information is handled.
- privacy@medifisys.com
- Actioned within 30 days
Phone
+1 415 555 0142
Mon–Fri, 24h during an active journey
General
hello@medifisys.com
Everything that fits nowhere else
Emergencies
Call the hospital directly
Their number is on your journey page
Looking for an answer right now? The FAQ covers money, safety, records and refunds.